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Case Studies

Featured Case Study

Indiana Water Corporation Prioritizes Efficient Operations and Enhanced Customer Service with Xylem Technology

Reliable service can be the difference between a frustrated customer and a satisfied one for utilities. With a population of 20,000, hilly terrain and millions of gallons of water to manage, there is little room for error. That’s why Silver Creek Water Corporation in Southern Indiana is always striving for continuous improvement. Silver Creek Water’s commitment to reliably track their customers’ water usage has led to their more than 40-year partnership with Sensus, a Xylem brand. “Time is money, safety and efficiency,” said Silver Creek Water Corporation Manager, Scott Ham. “We are now able to scale back hundreds of hours of labor

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Indiana Water Corporation Prioritizes Efficient Operations and Enhanced Customer Service with Xylem Technology

Reliable service can be the difference between a frustrated customer and a satisfied one for utilities. With a population of 20,000, hilly terrain and millions of gallons of water to manage, there is little room for error. That’s why Silver Creek Water Corporation in Southern Indiana is always striving for continuous improvement. Silver Creek Water’s […]

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Findlay Township Utility Saves Money and Manpower with Proactive Xylem Technology

Every drop of water counts especially when you purchase your water from an independent source. Findlay Township Municipal Authority (FTMA) obtains their water from the Ohio River through paid interconnects with two neighboring authorities in Western Pennsylvania. Nestled among Findlay Township’s rolling hills and wooded service territory are 75 miles of waterline. Remote leak detection […]

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Mayfield Utility Leads Resilient Recovery Efforts Following Devastating Tornado

The night seemed like any other night. Families in the quiet town of Mayfield, Kentucky went about their regular routines. They got home from work, made dinner, streamed their favorite shows and went to bed. Nothing could have prepared them to wake up to a nightmare. On December 10, 2021, at 9:27 p.m., a tornado […]

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Albuquerque Water Utility Eases the Pressure on System Performance with Xylem Technology

It’s been a long, hot day in the desert. Sun beating down. Cracked earth underfoot. After a full day outside, a long, cool shower is in order. Walk in the door. Turn on the faucet. Instead of a cold burst of refreshment, out comes a measly dribble. The plan changes. A much-needed cool down is […]

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Resilient West Kentucky Cooperative Navigates Tornado Aftermath with Xylem Technology

After a deadly tornado ripped through Western Kentucky just before the December 2021 holiday season, survivors described the destruction as beyond the scope of imagination. Homes and businesses leveled, vehicles mangled, transmission and distribution lines downed. Once the threat had passed, line personnel from West Kentucky Rural Electric Cooperative rushed into service. “It was the […]

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Jacksonville, Texas Tackles Weather Emergency, Improves Customer Service with Xylem Technology

Snow and ice. Millions without power and water. Infrastructure damage. It was no ordinary February across the state of Texas. Severe and uncommon winter weather conditions led to a state of emergency. Frigid temperatures caused pipes to burst, disrupting the water supply for about half of the state’s population. Fortunately, the City of Jacksonville, Texas […]

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Walla Walla, Washington Extends Water Loss Control Efforts with Xylem

Walla Walla, Washington, named by Native Americans in the nearby Columbia River region for its “many waters,” provides fertile ground for agricultural development. “Agriculture has always been a major contributor to our economy, culminating more recently with the growth of the Washington State wine industry,” said City of Walla Walla Water Distribution Supervisor Adrian Sutor. […]

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Alliant Energy Weathers the Storm with Xylem

When an energy utility serves nearly one million customers across a large Midwest service territory, they need to prepare for whatever Mother Nature has in store. From winter storms and intense summer heatwaves to tornadoes and floods, there’s no shortage of possibilities for severe weather events to leave their customers in the dark. Alliant Energy faced […]

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Big Sky, Montana Water District Enhances Operations with Xylem

Big Sky, Montana attracts skiers, mountain bikers and nature lovers to the Rocky Mountains. The gateway community to Yellowstone National Park has become a hot spot for seasonal residents and visitors who come from all over the country for breathtaking views and an abundance of outdoor recreation. “As the community water utility, we’re probably the […]

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