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Case Studies

Featured Case Study

City of Fairmont Improves Performance and Service with the Sensus AMI Solution

Nestled in the rolling hills of northern West Virginia, collegiate life reigns supreme in the City of Fairmont, which is home to Fairmont State University and just 20 miles northeast from the University of West Virginia. As with any college town, residential turnover is the norm, with the constant move-ins and move-outs straining the city’s water utility resources. “We serve many rental properties and apartments, so there’s a lot to manage in terms of monitoring customer usage and handling inactive accounts,” said Mark Moore, utility controller, City of Fairmont Utilities. “Additionally, it can be challenging to keep non-revenue water to a

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City of Fairmont Improves Performance and Service with the Sensus AMI Solution

Nestled in the rolling hills of northern West Virginia, collegiate life reigns supreme in the City of Fairmont, which is home to Fairmont State University and just 20 miles northeast from the University of West Virginia. As with any college town, residential turnover is the norm, with the constant move-ins and move-outs straining the city’s […]

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City of Troy Improves Customer Relationships and Billing Accuracy with Sensus AMI Solution

Located just south of Montgomery, Alabama, the City of Troy is a unique mix of southern small-town charm and big-city amenities. There’s a vibrant downtown square where the city’s 20,000 residents can be found dining at local restaurants or shopping at boutique stores. Around the corner, students on the campus of Troy University might be […]

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Cobb EMC Installs Smart Street Lighting Solution

Out with the old and in with the new. The move to change out old, high-pressure sodium lights for new LEDs prompted Cobb Electric Membership Corporation (EMC) to think smart. Always looking for the latest technology to improve customer service in Northwest metro Atlanta, the electric provider made the business case that it was also […]

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Mount Pleasant Waterworks Creates a New Customer Service Experience

Just a few miles from the South Carolina coast, the town of Mount Pleasant exudes the southern charm and rich historical resonance that typify the “Lowcountry.” And though this may conjure up images of laid-back residents sipping sweet tea on their porch swings, the reality is a little different for the town’s water utility. “Our […]

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Dickson Electric Reduces Power Outage Response Time with Sensus

Power outages are a fact of life for utilities. The quest to restore power as quickly as possible is often top of mind, and this is certainly true for Dickson Electric System. Headquartered in Dickson, Tennessee, the utility serves more than 36,000 residential and commercial customers across more than 700 square miles and parts of […]

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Washington Municipal Utilities Enhances Water and Electric Infrastructure with Sensus

Located in Daviess County, Indiana, Washington is a small city that is poised for growth. An expansion of the heavily traveled I-69 highway has added new connections to the region between Evansville and Indianapolis, improving access to jobs, education and healthcare. With the promise of commercial and residential growth, the city knew that its existing, […]

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Eastern Municipal Water District Improves Meter Read Accuracy

For Eastern Municipal Water District’s (EMWD) field technicians, manually reading 148,000 meters across a 555 square mile service area was a daunting task. They spent their days traveling around dry, drought-stricken Riverside County, California to read each of the utility’s meters—only to find that missing data limited the organization’s ability to proactively review data and […]

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New Smart Water Network Provides Perfect Harmony at Nashville Metro Water Services

Providing clean drinking water to its citizens since the early 1800s, Nashville’s city government has a deep-rooted history in the water industry. Today, Nashville Metro Water Services (MWS) serves more than 191,000 customers in Nashville and surrounding counties. These numbers continue to grow. Each year, more and more people are drawn to “Music City”, coming […]

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Fountain Valley, California Beats Water Reduction Goal with Sensus Technology

Dried up reservoirs, cracked dirt and empty swimming pools are just a few of the visual reminders of the ongoing California drought. But what most people don’t see is the water providers, like Mark Sprague at the City of Fountain Valley, working tirelessly to keep the water running. The state of California asked all residents to help reduce […]

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