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Case Study Topic: Customer

Long Beach Grows with the Sensus FlexNet Communication Network

The City of Long Beach, which sits just 22 miles south of downtown Los Angeles, is routinely rated as one of the most walkable cities in the country. It’s a city where people are always on the move to check out a local gallery in the East Village Arts District or make their way across […] 

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Seal Rock Conserves Water and Advances Customer Service with Sensus

Stretching 12 miles alongside Oregon’s scenic Pacific Coast Highway is the small seaside community of Seal Rock. While the tranquil coastal community serves as a retreat for seasonal residents, managing water services across the area is a year-round responsibility. “We have about 8,000 people here during the summertime, which is nearly twice the number of […] 

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Florida’s Largest Public Utility Recovers One Billion Gallons of Unaccounted for Water

Business is booming in Jacksonville, Florida. The most populous city in the southeastern United States, Jacksonville, consistently rates in the top 20 in Forbes’ annual ranking of the Best Places for Business and Careers. The task of providing water for all those businesses—plus thousands of residences—falls to JEA, the largest municipal electric utility in Florida […] 

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Utah Water Utility Uses Sensus Smart Gateway to Extend Monitoring Reach

Park City, Utah is one of the most popular tourist areas in the United States. Beyond being a popular ski destination, every January thousands of movie fans flock to the city to check out the best independent cinema has to offer at the Sundance Film Festival. For the city’s water utility, providing effective water service […] 

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Eagle Mountain Eases into Technology Upgrade with Sensus FlexNet EasyLink Solution

When a city is growing as rapidly as Eagle Mountain City, Utah, it can be challenging for the water utility to keep up. Eagle Mountain is an easy commute to both the Salt Lake City and Provo/Orem urban center, so it’s not surprising that the population has nearly doubled since 2010. This kind of growth […] 

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Hancock-Wood Electric Migrates from Power Line Carrier to Sensus Solution

If you drove through rural northwest Ohio, you’d probably want to stop and take a photo of the serene countryside, where farmers work hard plowing fields that have sustained the area for more than a hundred years. With the same ingenuity that led local farmers to build new transportation infrastructure and embrace technology to advance […] 

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Canadian Utility Uses Sensus Technology to Help Customers Keep the Cold and High Bills at Bay

Known as the “sunniest city in Canada,” high temperatures this time of year for the 63,000 residents of Medicine Hat in Alberta, Canada, average 30 degrees Fahrenheit. For the local utility, that means taking extra care to ensure service for its electric, gas and water customers. It also means enacting measures to keep meter technicians […] 

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Texas Water Provider Improves Customer Communication with Sensus

The City of Cedar Park, located near Austin, Texas, is changing the way it communicates with its water customers. Instead of putting an invoice in the mail and taking questions over the phone, the city has upgraded its system with technology that puts customers in the driver’s seat. “We saw very clearly that we needed […] 

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Texas Co-op Migrates from Power Line Carrier System to Sensus Next-Generation AMI

Comanche Electric Cooperative covers seven counties and services 5,000 miles of power line. This vast Texas landscape serves as a playground for outdoor enthusiasts, but it’s no walk in the park for the cooperative to provide dependable services to customers. “Generating and distributing power can be a tricky business in the rural and rugged Texas […] 

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