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Non-Revenue Water

Available in these Regions:

Lost Water is Lost Money.
Reduce your Apparent and Real Losses.

We know you’re focused on reducing non-revenue water (NRW) and closing the gap between the volume of water you supply and the water you bill your customers each month. Non-revenue water can quickly add up. In fact, in North America, NRW can amount to between 20 percent and 30 percent.

The sources of non-revenue water include:

  • Main leaks and storage tank overflows
  • Theft and tampering
  • Unbilled consumption and meter inaccuracy
  • Unmetered consumption
  • Leak adjustments and bad debt

We all agree it’s no longer acceptable to miss out on meeting your revenue potential due to non-revenue water.  NRW not only impacts your revenue stream, but it can also have a serious impact on your operational expenses. We work with thousands of utilities just like you to identify the source of your non-revenue water and provide a solution to reduce it.


Check out this infographic that provides an introduction to the significant impact of non-revenue water.

Learn how Sensus solutions can help stop the stream of loss in this infographic that defines the pipeline of non-revenue water.

Click to start this informative “Managing Water Loss Together” webinar. (Applicable only to North America.)

Sensus offers several solutions to help utilities address the real and apparent losses within non-revenue water. Watch this video to learn more.

Our solution

The first step in addressing non-revenue water is ensuring accurate meter readings. From unmetered water and inaccurate billing to leak detection, we offer a range of metering, measurement, communications and analytics solutions to improve the health and accuracy of your water system.

  • iPERL® water meters: Capture previously unmeasured low flow water, with unprecedented accuracy. This smart water meter comes equipped with smart alarms such as tamper alerts to detect attempted theft and can help you drive additional revenue from your residential accounts.
  • OMNI™ commercial and industrial water meters: Record unprecedented low flows and expanded max flow rates through a single chamber. OMNI uses patented floating ball technology (FBT) which gives you an unmatched accuracy—capturing flow levels not previously recorded.

iPERL and OMNI meters integrate seamlessly with the FlexNet® SmartPoint® modules, and offer a wide range of remote system management options through the Sensus FlexNet two-way communication network. SmartPoint modules let you automate remote water meter reading and monitor distribution lines for leaks.

  • FlexNet® communication network: Our long-range radio network provides a scalable and reliable two-way communication infrastructure that enables smart water and smart cities. Working with smart meters and sensors, the FlexNet system securely transmits and receives customer usage data that lets you proactively manage the distribution and use of your water system.
  • SmartPoint® transceivers: With versions designed for both submersible and non-submersible environments, SmartPoint modules record hourly reading data that you can review either on site or through the FlexNet network. This data can not only show an active leak or loss, but also show the time and dates the events occurred. SmartPoint modules operate in walk-by, drive-by or fixed-base mode to give you even more flexibility.
  • Sensus® Smart Gateway sensor interface:  This battery-powered device maximizes your investment in the FlexNet network by sending data without the need to “plug” into electrical power. Remotely monitor pressures, temperatures, levels and switches. You can also analyze pressure data to identify potential leaks and other conditions in your system.
  • Permalog+ acoustic monitoring sensors: Monitor distribution lines and help localize leaks. Using sound waves to detect flow, these sensors activate overnight, listening to the distribution system when ambient noise is at its lowest. They then report flow conditions back via the SmartPoint. You can analyze the data to determine if a leak condition exists. Then service crews can quickly investigate and make repairs before they become costly problems.

How much revenue is theft costing your utility each year?

Within North America, an estimated eight percent of non-revenue water is the result of theft. That can put a significant strain on both you and your community’s resources.

Sensus® Logic Meter Data Management™ (MDM) makes it possible to take data from the Sensus FlexNet communication network and transform it into actionable information. Sensus Logic MDM can even help you monitor vacant properties and deliver alerts about possible theft.

Sensus also offers Essential Analytics, a powerful set of applications that deliver data from your AMR or AMI system, giving you the information needed to quickly respond to system issues.

Benefits to you

  • Alerts utilities via alarms to potential acts of theft via Sensus software
  • Reduces lost revenue from theft and negative impact on available resources
  • Lets you remotely adjust and tune your distribution system…giving you much more control
  • Detects system leaks and improves performance
  • Improves operational efficiency and customer service
  • Enables and bolsters regulatory compliance
  • Prevents meter removal and tampering attempts to obtain free water

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