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Case Study Topic: Analytics

Albuquerque Water Utility Eases the Pressure on System Performance with Xylem Technology

It’s been a long, hot day in the desert. Sun beating down. Cracked earth underfoot. After a full day outside, a long, cool shower is in order. Walk in the door. Turn on the faucet. Instead of a cold burst of refreshment, out comes a measly dribble. The plan changes. A much-needed cool down is […] 

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Jacksonville, Texas Tackles Weather Emergency, Improves Customer Service with Xylem Technology

Snow and ice. Millions without power and water. Infrastructure damage. It was no ordinary February across the state of Texas. Severe and uncommon winter weather conditions led to a state of emergency. Frigid temperatures caused pipes to burst, disrupting the water supply for about half of the state’s population. Fortunately, the City of Jacksonville, Texas […] 

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Big Sky, Montana Water District Enhances Operations with Xylem

Big Sky, Montana attracts skiers, mountain bikers and nature lovers to the Rocky Mountains. The gateway community to Yellowstone National Park has become a hot spot for seasonal residents and visitors who come from all over the country for breathtaking views and an abundance of outdoor recreation. “As the community water utility, we’re probably the […] 

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Georgia City Charges Forward on Water Conservation Initiative with Sensus, a Xylem Brand

When the City of Dallas, Georgia, launched an initiative to get a handle on water loss, they couldn’t know how far the journey would take them. Solid results from an initial smart metering upgrade led to the realization that they had just scratched the surface of what was possible. “It was clear early on that […] 

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Smart Utility Network Progresses for Safford, Arizona

Mining is a way of life in the City of Safford, Arizona. The Safford Mine, an open-pit copper mine, lies just eight miles north of the city, providing a means of employment for residents and enabling continued growth of this close-knit community. Safford maintains the feel of a small mining town, but their customers expect […] 

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Texas Water Provider Improves Customer Communication with Sensus

The City of Cedar Park, located near Austin, Texas, is changing the way it communicates with its water customers. Instead of putting an invoice in the mail and taking questions over the phone, the city has upgraded its system with technology that puts customers in the driver’s seat. “We saw very clearly that we needed […] 

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City of Fairmont Improves Performance and Service with the Sensus AMI Solution

Nestled in the rolling hills of northern West Virginia, collegiate life reigns supreme in the City of Fairmont, which is home to Fairmont State University and just 20 miles northeast from the University of West Virginia. As with any college town, residential turnover is the norm, with the constant move-ins and move-outs straining the city’s […] 

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Washington Municipal Utilities Enhances Water and Electric Infrastructure with Sensus

Located in Daviess County, Indiana, Washington is a small city that is poised for growth. An expansion of the heavily traveled I-69 highway has added new connections to the region between Evansville and Indianapolis, improving access to jobs, education and healthcare. With the promise of commercial and residential growth, the city knew that its existing, […] 

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Easton Suburban Water Authority Saves $85,000 a Year with Sensus Software as a Service

Easton Suburban Water Authority (ESWA) is in the business of providing water to its customers, not managing technology. One summer, Technology Manager Tim Ryan had enough with focusing valuable time and resources on the utility’s Advanced Metering Infrastructure (AMI) IT network and servers. Instead of devoting their attention to improving customer service, employees were managing IT issues. And when the […] 

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