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Case Study Topic: Smart Water

Jacksonville, Texas Tackles Weather Emergency, Improves Customer Service with Xylem Technology

Snow and ice. Millions without power and water. Infrastructure damage. It was no ordinary February across the state of Texas. Severe and uncommon winter weather conditions led to a state of emergency. Frigid temperatures caused pipes to burst, disrupting the water supply for about half of the state’s population. Fortunately, the City of Jacksonville, Texas […] 

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Walla Walla, Washington Extends Water Loss Control Efforts with Xylem

Walla Walla, Washington, named by Native Americans in the nearby Columbia River region for its “many waters,” provides fertile ground for agricultural development. “Agriculture has always been a major contributor to our economy, culminating more recently with the growth of the Washington State wine industry,” said City of Walla Walla Water Distribution Supervisor Adrian Sutor. […] 

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Big Sky, Montana Water District Enhances Operations with Xylem

Big Sky, Montana attracts skiers, mountain bikers and nature lovers to the Rocky Mountains. The gateway community to Yellowstone National Park has become a hot spot for seasonal residents and visitors who come from all over the country for breathtaking views and an abundance of outdoor recreation. “As the community water utility, we’re probably the […] 

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Georgia City Reaches Beyond Metering with Xylem

Whether attending a wedding or simply taking a stroll, visitors to the Atlanta Botanical Garden in Gainesville, Georgia are likely to marvel at the lush, colorful plant life. Thanks to the city’s water department, they can rest assured the beautiful plants will never lack water. “Our customers look to us to provide the highest level […] 

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Sensus Technology Helps California Utility Improve Efficiency Through the Pandemic and Beyond

Cyclical water shortages are a challenge that Eastern Municipal Water District (EMWD) takes seriously. As California’s sixth-largest retail water agency, they embrace the opportunity to balance water use efficiency with meeting the needs of a diverse and growing customer base. Located in western Riverside County, California, EMWD provides water and wastewater services to nearly one […] 

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Georgia City Charges Forward on Water Conservation Initiative with Sensus, a Xylem Brand

When the City of Dallas, Georgia, launched an initiative to get a handle on water loss, they couldn’t know how far the journey would take them. Solid results from an initial smart metering upgrade led to the realization that they had just scratched the surface of what was possible. “It was clear early on that […] 

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Washington State Municipality Puts a Cork in Non-Revenue Water with Sensus

From its roots as one of the oldest towns in Washington, the City of Walla Walla has aged like a fine wine. Surrounded by vast vineyards from 120 different wineries, the area is well-known for its rich history, charm and overall appeal. Unlike wine, however, the aging process has hurt some of its infrastructure—including 200 […] 

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Smart Utility Network Progresses for Safford, Arizona

Mining is a way of life in the City of Safford, Arizona. The Safford Mine, an open-pit copper mine, lies just eight miles north of the city, providing a means of employment for residents and enabling continued growth of this close-knit community. Safford maintains the feel of a small mining town, but their customers expect […] 

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Seal Rock Conserves Water and Advances Customer Service with Sensus

Stretching 12 miles alongside Oregon’s scenic Pacific Coast Highway is the small seaside community of Seal Rock. While the tranquil coastal community serves as a retreat for seasonal residents, managing water services across the area is a year-round responsibility. “We have about 8,000 people here during the summertime, which is nearly twice the number of […] 

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