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White Paper

How Remote Shutoff Applications Reduce Cost and Enhance Customer Service

Water utility managers must find ways to save time and money, while continuing to provide excellent customer service.  A common area of inefficiency is found within water service shutoff and turn-on events. Using remote shutoff capability puts utility billing staff in control of the process from the comfort of their billing office, or anywhere with a secure internet connection.

This white paper explores various use cases for remote shutoff applications ranging from the more obvious non-payment scenario to less obvious uses such as public protection, high turnover property service management and system maintenance.  Guidance on best practices for technical requirements and implementation considerations are also provided.

After reading this white paper, you will have a better understanding of:

  • The various use cases for remote shutoff applications;
  • How remote shutoff applications impact your utility billing and customer service staff, distribution crew and customers; and
  • Recommended technology requirements for remote shutoff systems.

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