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City of Fairmont Improves Performance and Service with the Sensus AMI Solution

Nestled in the rolling hills of northern West Virginia, collegiate life reigns supreme in the City of Fairmont, which is home to Fairmont State University and just 20 miles northeast from the University of West Virginia. As with any college town, residential turnover is the norm, with the constant move-ins and move-outs straining the city’s water utility resources. “We serve many rental properties and apartments, so there’s a lot to manage in terms of monitoring customer usage and handling inactive accounts,” said Mark Moore, utility controller, City of Fairmont Utilities. “Additionally, it can be challenging to keep non-revenue water to a

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