Market Research: Trends in Analytics Usage by Grid Utilities
Big data is here to stay, and the utility business challenges bubbling up today will increase in coming years. Electric utilities know they must take advantage of the data they have today to improve customer experience and satisfaction, meet infrastructure challenges, and more effectively manage their resources.
Read on for an overview of what your peers – 84 North American electric municipalities, investor owned utilities and coops – have reported on their past, present and future use of analytics. Hint: The benefits and ROI reach far beyond billing efficiencies.