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Technical Services

Available in these Regions:

The Support You Need. When You Need It.

Utility meters and communications networks are getting more complex. Have technical or operational questions about your Sensus product? We’re here to help.


Technical support

Our Technical Services engineers are experts in Sensus water, gas and electric products, as well as AMR/AMI technologies. We support all Sensus hardware, communications and software products. Advanced hardware and software support is available by phone during regular business hours—with 24/7/365 coverage in case of emergencies.


Network services

Like a car, a communications network needs occasional tuning and maintenance. Our Network Services team is led by experienced communications engineers that can assist with:

  • Configuring, deploying and managing the Regional Network Interface (RNI)™ software application
  • Optimizing the RNI application and database for ongoing management and operation
  • Performing or assisting with RNI patches, updates and/or upgrades
  • Providing engineering resources for ongoing AMI management and maintenance services, including meter configurations, firmware updates, encryption and more


Count on our Network Services team for expertise and knowledge as little or as much as you need it. Part-time, full-time, on site or remote; we’re here to ensure your system is performing at its best.

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