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Viewpoint: Customer Portal

Customer expectations are skyrocketing
While industries such as cellular, banking and healthcare are improving customer satisfaction at an exponential rate, utility consumers also expect an improved, digitized customer experience.

Through a customer portal solution, utilities can provide everything a consumer needs to correct issues and make informed decisions about future usage. When done right, utilities reduce call volumes, provide greater customer service and improve customer perception.

In this Viewpoint, you will learn:

  • The benefits of a customer portal for utilities and consumers
  • How to choose the right customer portal solution
  • Best practices for gaining customer portal adoption from your consumers

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