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Case Study Topic: Non-Revenue Water

Indiana Water Corporation Prioritizes Efficient Operations and Enhanced Customer Service with Xylem Technology

Reliable service can be the difference between a frustrated customer and a satisfied one for utilities. With a population of 20,000, hilly terrain and millions of gallons of water to manage, there is little room for error. That’s why Silver Creek Water Corporation in Southern Indiana is always striving for continuous improvement. Silver Creek Water’s […] 

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Findlay Township Utility Saves Money and Manpower with Proactive Xylem Technology

Every drop of water counts especially when you purchase your water from an independent source. Findlay Township Municipal Authority (FTMA) obtains their water from the Ohio River through paid interconnects with two neighboring authorities in Western Pennsylvania. Nestled among Findlay Township’s rolling hills and wooded service territory are 75 miles of waterline. Remote leak detection […] 

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Jacksonville, Texas Tackles Weather Emergency, Improves Customer Service with Xylem Technology

Snow and ice. Millions without power and water. Infrastructure damage. It was no ordinary February across the state of Texas. Severe and uncommon winter weather conditions led to a state of emergency. Frigid temperatures caused pipes to burst, disrupting the water supply for about half of the state’s population. Fortunately, the City of Jacksonville, Texas […] 

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Walla Walla, Washington Extends Water Loss Control Efforts with Xylem

Walla Walla, Washington, named by Native Americans in the nearby Columbia River region for its “many waters,” provides fertile ground for agricultural development. “Agriculture has always been a major contributor to our economy, culminating more recently with the growth of the Washington State wine industry,” said City of Walla Walla Water Distribution Supervisor Adrian Sutor. […] 

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Big Sky, Montana Water District Enhances Operations with Xylem

Big Sky, Montana attracts skiers, mountain bikers and nature lovers to the Rocky Mountains. The gateway community to Yellowstone National Park has become a hot spot for seasonal residents and visitors who come from all over the country for breathtaking views and an abundance of outdoor recreation. “As the community water utility, we’re probably the […] 

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Georgia City Reaches Beyond Metering with Xylem

Whether attending a wedding or simply taking a stroll, visitors to the Atlanta Botanical Garden in Gainesville, Georgia are likely to marvel at the lush, colorful plant life. Thanks to the city’s water department, they can rest assured the beautiful plants will never lack water. “Our customers look to us to provide the highest level […] 

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Georgia City Charges Forward on Water Conservation Initiative with Sensus, a Xylem Brand

When the City of Dallas, Georgia, launched an initiative to get a handle on water loss, they couldn’t know how far the journey would take them. Solid results from an initial smart metering upgrade led to the realization that they had just scratched the surface of what was possible. “It was clear early on that […] 

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Washington State Municipality Puts a Cork in Non-Revenue Water with Sensus

From its roots as one of the oldest towns in Washington, the City of Walla Walla has aged like a fine wine. Surrounded by vast vineyards from 120 different wineries, the area is well-known for its rich history, charm and overall appeal. Unlike wine, however, the aging process has hurt some of its infrastructure—including 200 […] 

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Seal Rock Conserves Water and Advances Customer Service with Sensus

Stretching 12 miles alongside Oregon’s scenic Pacific Coast Highway is the small seaside community of Seal Rock. While the tranquil coastal community serves as a retreat for seasonal residents, managing water services across the area is a year-round responsibility. “We have about 8,000 people here during the summertime, which is nearly twice the number of […] 

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