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Case Studies

Featured Case Study
Snowfall from Storm Uri Feb. 2021 in Jacksonville, TX

Jacksonville, Texas Tackles Weather Emergency, Improves Customer Service with Xylem Technology

Snow and ice. Millions without power and water. Infrastructure damage. It was no ordinary February across the state of Texas. Severe and uncommon winter weather conditions led to a state of emergency. Frigid temperatures caused pipes to burst, disrupting the water supply for about half of the state’s population. Fortunately, the City of Jacksonville, Texas kept the water flowing for its more than 5,000 residents with the help of its smart utility network from Sensus, a Xylem brand. Emergency preparedness When faced with atypical temperatures, well below 10 degrees Fahrenheit, many Texans quickly realized they were ill-equipped for what unfolded—total loss of power and

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Eagle Mountain Eases into Technology Upgrade with Sensus FlexNet EasyLink Solution

When a city is growing as rapidly as Eagle Mountain City, Utah, it can be challenging for the water utility to keep up. Eagle Mountain is an easy commute to both the Salt Lake City and Provo/Orem urban center, so it’s not surprising that the population has nearly doubled since 2010. This kind of growth […]

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Hancock-Wood Electric Migrates from Power Line Carrier to Sensus Solution

If you drove through rural northwest Ohio, you’d probably want to stop and take a photo of the serene countryside, where farmers work hard plowing fields that have sustained the area for more than a hundred years. With the same ingenuity that led local farmers to build new transportation infrastructure and embrace technology to advance […]

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Canadian Utility Uses Sensus Technology to Help Customers Keep the Cold and High Bills at Bay

Known as the “sunniest city in Canada,” high temperatures this time of year for the 63,000 residents of Medicine Hat in Alberta, Canada, average 30 degrees Fahrenheit. For the local utility, that means taking extra care to ensure service for its electric, gas and water customers. It also means enacting measures to keep meter technicians […]

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Texas Water Provider Improves Customer Communication with Sensus

The City of Cedar Park, located near Austin, Texas, is changing the way it communicates with its water customers. Instead of putting an invoice in the mail and taking questions over the phone, the city has upgraded its system with technology that puts customers in the driver’s seat. “We saw very clearly that we needed […]

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Texas Co-op Migrates from Power Line Carrier System to Sensus Next-Generation AMI

Comanche Electric Cooperative covers seven counties and services 5,000 miles of power line. This vast Texas landscape serves as a playground for outdoor enthusiasts, but it’s no walk in the park for the cooperative to provide dependable services to customers. “Generating and distributing power can be a tricky business in the rural and rugged Texas […]

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NV Energy Delivers Reliable Power Distribution with Sensus

The lights along the Las Vegas strip are so bright they can be seen clearly from space. Imagine the amount of energy it takes to run this city full of 24/7 entertainment. That’s a task that falls to NV Energy, which provides power for customers in Las Vegas and the rural communities of northern Nevada. […]

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Utah Water Conservancy District Reduces Outdoor Water Use with Sensus Solution

The Weber Basin Water Conservancy District, located just north of Salt Lake City, is charged with serving more than 625,000 residents living in the second driest state in the nation. With 65 percent of the district’s water being soaked up by manicured lawns and lush gardens, excessive use of “secondary” or non-potable water became an […]

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Georgia Utility Addresses Non-Revenue Water with Sensus iPERL Meters

Just 30 miles northwest of Atlanta, the City of Dallas, Georgia, offers a reprieve from the busyness of the big city with the retained charm of simpler times and a friendly community. Whether visitors and residents want to take in the city’s quaint, historic downtown or have a chat at the local bakery, there’s plenty […]

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Benton PUD Builds a Foundation for the Future with Sensus

Located in the heart of Washington State’s Tri-Cities—also known as “Washington Wine Country”—Benton Public Utility District (PUD) serves more than 50,000 customers across Kennewick, Finley, Benton City, Prosser and outlying areas. While residents of this “year-round paradise” are known for a sense of fun and adventure, they want their electric utility to be serious about […]

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