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News Release

Mount Pleasant Waterworks Creates a New Customer Service Experience

Utility meets high expectations for accuracy and service with AMI technology

(Click to Tweet) – Just a few miles from the South Carolina coast, the town of Mount Pleasant exudes the southern charm and rich historical resonance that typify the “Lowcountry.” And though this may conjure up images of laid-back residents sipping sweet tea on their porch swings, the reality is a little different for the town’s water utility.

“Our customers are generally well educated, have a high household income and are technologically savvy,” said Nicole Bates, customer services manager, Mount Pleasant Waterworks (MPW). “This all adds up to a customer base that has high expectations for the data and services we’re able to provide them.”

With AMI technology, Mount Pleasant Waterworks exceeds their customers’ expectations.

To meet customer demands for usage data and insight, MPW turned to Sensus, a Xylem brand. MPW chose to pilot the Sensus Advanced Metering Infrastructure (AMI) solution, which met all of their demands for an efficient, reliable system for collecting meter data and improving service for their customers.

MPW began by replacing 50 water meters in the harshest environments for obtaining reads with Sensus SR II® water meters. Additionally, MPW deployed the FlexNet® communication system, a long-range radio network that provides a scalable, reliable and secure communications infrastructure to transmit data seamlessly between the utility and their meters. Finally, MPW leveraged Sensus Managed Services, including Network as a Service (NaaS) and Software as a Service (SaaS), to take the operational and maintenance burden off their IT staff and focus on what they do best: serving their customers.

The pilot was a resounding success. Sensus integrated the FlexNet system with the utility’s existing meters with 100 percent meter read success. Best of all, by freeing up the time and resources needed to manage the network and software, MPW could devote more time to better serving customers.

“The Sensus solution enabled us to begin building a new customer service experience,” said Bates. “More data means more knowledge, which equals more opportunity.”

Read the case study to learn more about MPW’s plans for the future of their Sensus AMI solution.
 

Summary:
  • The Sensus AMI Solution met all MPW’s demands for an efficient, reliable system for collecting meter data and improving service for their customers.
  • Sensus integrated the FlexNet system with the utility’s existing meters with 100 percent meter read success.
  • MPW also leveraged Sensus Managed Services, including Network-as-a-Service and Software-as-a-Service to take the operational and maintenance burden off the utility’s IT staff.

The Sensus solution enabled us to begin building a new customer service experience. More data means more knowledge, which equals more opportunity.

Nicole Bates

Customer Services Manager, Mount Pleasant Waterworks

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