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Dickson Electric Reduces Power Outage Response Time with Sensus

Power outages are a fact of life for utilities. The quest to restore power as quickly as possible is often top of mind, and this is certainly true for Dickson Electric System. Headquartered in Dickson, Tennessee, the utility serves more than 36,000 residential and commercial customers across more than 700 square miles and parts of seven counties. Ice storms, which occur frequently in Dickson Electric’s service area, can lead to widespread outages that impact thousands of customers. And whether responding to large- or small-scale outages, the utility’s staff knew relying on customer calls to pinpoint outage information wasn’t enough. “We had customers calling

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