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City of Troy Improves Customer Relationships and Billing Accuracy with Sensus AMI Solution

Alabama utility upgrades to state-of-the-art technology, saving time and lowering costs

Located just south of Montgomery, Alabama, the City of Troy is a unique mix of southern small-town charm and big-city amenities. There’s a vibrant downtown square where the city’s 20,000 residents can be found dining at local restaurants or shopping at boutique stores. Around the corner, students on the campus of Troy University might be at the campus theater or cheering on the school’s football team, the Trojans.

“It’s a small southern town where everybody seems to know everybody. But, we’re growing and there is a lot going on,” said Danny Lee, advanced metering infrastructure (AMI) coordinator, City of Troy. “We strive to keep the city utility system up-to-date with the latest advances to provide the highest quality service to the community.”

With Sensus AMI technology, the City of Troy remotely monitors usage data and proactively addresses customer issues

By 2014, the City of Troy’s utility infrastructure, which encompasses a combined 14,000 electric and water meters, was starting to experience equipment failures. Each individual meter had to be monitored manually to ensure accuracy in some cases.

“We wanted to create more efficiency in our system while also gaining quicker access to data so we could be more responsive for our customers,” said Lee. “We knew it was time to do something new.”

After an extensive evaluation process, the City of Troy turned to Sensus, a Xylem brand, to implement a complete meter replacement program and upgrade to an advanced metering infrastructure (AMI) platform.

The city’s AMI solution included the Sensus Stratus®, A3 ALPHA®, and iConA™ electricity meters, as well as the iPERL® and OMNI water meters. The Sensus FlexNet® communication network and Sensus Analytics solutions serve as the platform’s command center, enabling staff to remotely monitor and manage the city’s electric and water meters.

With their AMI solution in place, the City of Troy has achieved their goals for the upgrade—and then some. The city is able to frequently monitor usage data allowing them to pinpoint issues quickly and proactively address them on behalf of their customers.

“For any utility looking to upgrade their metering system, I recommend taking a hard look at Sensus,” said Lee. “The support we’ve received has been first-class since day one, and everything we use has helped us on a daily basis.”

Read the full case study to learn more about the City of Troy’s Sensus AMI implementation.
 

Resumen:
  • The City of Troy turned to Sensus, a Xylem brand, to implement a complete meter replacement program and upgrade to an advanced metering infrastructure (AMI) platform.
  • The city is able to frequently monitor usage data allowing them to pinpoint issues quickly and proactively address them on behalf of their customers.
  • “The support we’ve received has been first-class since day one, and everything we use has helped us on a daily basis,” said City of Troy’s AMI Coordinator Danny Lee.

For any utility looking to upgrade their metering system, I recommend taking a hard look at Sensus.

Danny Lee

Advanced Metering Infrastructure (AMI) Coordinator
City of Troy

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